bj9 Privacy Policy

📋 Introduction

This Privacy Policy ("Policy") describes how bj9 ("bj9", "we", "us", or "our") collects, uses, stores, and protects the personal information of users ("Player", "User", or "you") who register for and use the bj9 platform at https://bj9.bio and all associated services (collectively, the "Services").

bj9 is committed to handling your personal data with transparency, integrity, and care. We collect only the information necessary to provide you with a safe, functional, and enjoyable gaming experience, and we never sell your personal data to third parties for marketing purposes.

By registering an account with bj9 or by using any part of the Services, you acknowledge that you have read and understood this Policy and that you consent to the collection, processing, and use of your personal information as described herein. If you do not agree with this Policy, you must not use the Services.

This Policy forms part of the bj9 Terms and Conditions and should be read alongside them. We may update this Policy from time to time. Where changes are material, we will notify you by email to the address registered on your account. The date shown above reflects the most recent revision.

🔑 Our Privacy Principles

📂 Data We Collect

1.1 Registration Data

When you create a bj9 account, we collect the following information:

1. Full legal name — used for identity verification and account identification.
2. Date of birth — used to verify that you meet the minimum age requirement of 21 years.
3. Email address — used for account communications, password resets, and important notifications.
4. Mobile phone number — used for OTP verification, account security alerts, and, where opted in, promotional messages.
5. Username and password — your password is immediately hashed upon creation and is never stored in recoverable form.

1.2 Identity Verification Data

For the purpose of verifying your identity and confirming your eligibility to use the Services, bj9 may request copies of the following documents at account opening or prior to processing withdrawal requests:

1. Government-issued photo identification (National Identity Card, passport, or driving licence).
2. Proof of address (a recent utility bill, bank statement, or official document showing your name and residential address in Bangladesh).
3. Proof of payment method (a screenshot or confirmation showing that a the payment account belongs to you, such as a bKash or Nagad account statement).

Verification documents are stored securely, used solely for compliance purposes, and are not shared with third parties except where required by law or as described in Section 4 of this Policy.

1.3 Transaction Data

Every financial transaction processed through the bj9 platform generates a record that we retain for accounting, fraud prevention, and dispute resolution purposes. Transaction records include:

1. Deposit and withdrawal amounts in Bangladeshi Taka (৳).
2. Payment method used (bKash, Nagad, Rocket, Upay, bank transfer, etc.).
3. Transaction reference numbers provided by the payment provider.
4. Date, time (Bangladesh Standard Time, UTC+6), and transaction status.

1.4 Gaming and Betting Activity

bj9 maintains a full record of your gaming and betting activity on the platform. This includes game sessions, bet amounts, wagering history, bonus usage, and game outcomes. This data is used for account management, bonus fulfilment, responsible gaming monitoring, and dispute resolution.

1.5 Technical and Device Data

When you access the bj9 platform, our servers automatically receive certain technical information from your device and browser:

1. IP address and approximate geographic location (used for fraud detection and access control).
2. Device type, operating system version, and browser type.
3. Session timestamps and pages visited within the bj9 platform.
4. Referral source (the URL or channel through which you first arrived at bj9, where applicable).

Technical data does not, on its own, identify you personally. It is analysed in aggregate to maintain platform security, detect suspicious access patterns, and improve the bj9 user experience.

1.6 Communications Data

If you contact bj9 support via email at [email protected] or via Telegram at @bj9official, we retain a record of that correspondence. This includes the content of your messages, the date and time of contact, and any resolution actions taken. Communications data is used solely for support quality, training, and dispute documentation purposes.

⚙️ How We Use Your Data

bj9 uses personal data only for the purposes for which it was collected. The table below summarises the primary uses of each data category:

2.1 Service Delivery

The primary purpose for which bj9 processes your personal data is to provide the Services you have requested — including account management, game access, payment processing, bonus fulfilment, and customer support. Without this processing, bj9 cannot deliver its core functionality.

2.2 Security and Fraud Prevention

bj9 uses transaction data, device data, and account activity logs to detect and prevent fraudulent behaviour, money laundering, bonus abuse, and unauthorised account access. This processing is in the legitimate interest of bj9 and its player community and does not require separate consent.

2.3 Responsible Gaming Monitoring

bj9 analyses gaming activity data to identify patterns that may indicate problematic gambling behaviour. Where such patterns are detected, bj9 may intervene proactively — for example, by reaching out to the player, applying temporary deposit limits, or initiating a cooling-off period. This processing is carried out in the player's interest and in fulfilment of bj9's responsible gaming commitments.

2.4 Marketing Communications

bj9 may send promotional messages — including bonus offers, tournament announcements, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Pohela Boishakh, and Eid — to players who have opted in to marketing communications. You may withdraw this consent at any time by contacting [email protected] and requesting removal from marketing communications. Withdrawal of marketing consent does not affect your ability to use the Services.

2.5 Legal and Regulatory Compliance

bj9 may be required to process and retain personal data to comply with applicable legal obligations, including responding to lawful requests from competent authorities. In such cases, bj9 will disclose only the minimum data necessary and will notify the affected player where legally permitted to do so.

🤝 Data Sharing

bj9 does not sell or rent your personal data to any third party. We share personal information only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Payment Processors

To process deposits and withdrawals, bj9 shares the minimum necessary transactional data with its payment partners, including bKash, Nagad, Rocket, Upay, and participating banks such as Dutch-Bangla Bank and Islami Bank. These providers operate under their own privacy policies and are responsible for the security of data within their own systems.

3.2 Game and Software Providers

bj9 hosts games developed by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised or pseudonymised session data for the purpose of game integrity verification and technical support. bj9 does not share identifiable personal data with game studios beyond what is technically necessary.

3.3 Legal Disclosures

bj9 may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by a lawful order, court directive, or applicable legal obligation. bj9 will make reasonable efforts to challenge overly broad data requests and to notify affected players where disclosure is being made, unless prohibited from doing so by law.

3.4 Business Transfers

In the event that bj9 undergoes a merger, acquisition, or sale of substantially all of its assets, personal data held by bj9 may be transferred to the acquiring entity as part of that transaction. In such circumstances, bj9 will notify affected players and ensure that the acquiring entity is bound by privacy obligations no less protective than those in this Policy.

🍪 Cookies & Tracking

bj9 uses cookies and similar technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the bj9 website. They allow bj9 to remember your session, preferences, and login state across visits.

4.1 Types of Cookies Used

1. Essential cookies — required for core platform functionality such as maintaining your login session and processing transactions. These cannot be disabled without breaking the Services.
2. Analytics cookies — used to understand how players navigate the platform, which pages are most visited, and where technical issues occur. Data collected via analytics cookies is aggregated and does not identify individual players.
3. Preference cookies — used to remember your language settings, display preferences, and other personalisation choices.
4. Security cookies — used to detect and prevent fraudulent sessions, bot access, and brute-force login attempts.

4.2 Managing Cookies

You may control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will impair or prevent your ability to log in and use the bj9 Services. Blocking analytics or preference cookies will not affect core functionality but may reduce the quality of your experience.

🗂️ Data Retention

bj9 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Where deletion is requested by the player before the end of the standard retention period, bj9 will honour that request subject to any overriding legal obligations.

✅ Your Rights

As a bj9 player, you have the following rights with respect to the personal data we hold about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request" and we will respond within 30 calendar days.

1. Right of Access: You may request a copy of all personal data bj9 holds about you, along with information about how it is being used and with whom it has been shared.
2. Right to Rectification: If any personal data bj9 holds about you is inaccurate or incomplete, you may request that it be corrected. We will action verified correction requests within 14 days.
3. Right to Erasure: You may request deletion of your personal data. Where bj9 is not subject to a legal obligation to retain the data, we will delete it within 30 days. Certain data categories (particularly transaction records) must be retained for legal and accounting purposes even after account closure.
4. Right to Restriction: You may request that bj9 restrict processing of your data in certain circumstances — for example, while a data accuracy dispute is being resolved.
5. Right to Object: You may object to bj9 processing your data for marketing purposes at any time. You may also object to processing based on legitimate interests, though bj9 may override this objection where compelling grounds exist.
6. Right to Data Portability: Where technically feasible and legally appropriate, you may request that bj9 provide your personal data in a structured, machine-readable format for transfer to another service provider.

🔐 Data Security

bj9 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

1. 256-bit SSL/TLS encryption on all data transmissions between your device and the bj9 platform.
2. One-way password hashing using industry-standard algorithms — your password is never stored in recoverable form.
3. Two-factor authentication (2FA) available on all accounts for an additional layer of login security.
4. Access controls that restrict internal access to personal data on a strict need-to-know basis, with full audit logging of data access events.
5. Regular security assessments of the bj9 platform infrastructure to identify and remediate vulnerabilities.
6. Incident response procedures to detect, contain, and report data breaches in a timely manner.

Despite these measures, no online platform can guarantee absolute security. You play a role in keeping your account safe by using a strong, unique password, enabling 2FA, and never sharing your login credentials with anyone.

🚸 Minors & Age Policy

The bj9 platform is strictly intended for adults aged 21 years and above. bj9 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a player has provided personal data while under the age of 21, we will immediately suspend that account, delete the associated data, and retain only the minimum information necessary to enforce the age ban.

If you believe a minor has registered on the bj9 platform, please contact us immediately at [email protected] so that we can take appropriate action. Parents and guardians are encouraged to use parental controls and internet filtering tools to prevent underage access to online gambling platforms.

✏️ Policy Updates

bj9 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes — such as introducing a new data category, changing a sharing arrangement, or altering retention periods — we will notify registered players via email at least seven (7) days before the changes take effect.

Minor updates (such as clarifications of existing text or corrections of typographical errors) may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Policy periodically.

Your continued use of the bj9 Services following notification of a Policy update constitutes your acceptance of the revised terms. If you disagree with any material change, you may close your account and request deletion of your data before the change takes effect.

📬 Contact & Data Enquiries

If you have questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how bj9 handles your personal information, please reach out to us through the following channels:

Please note that both the email address and Telegram handle above are displayed as plain text for your reference. bj9 support representatives will never ask for your account password, full payment PIN, or OTP via any channel.

🚀 Explore bj9

Now that you have reviewed how bj9 handles your data, you can enjoy the platform with full confidence. Browse our cricket betting markets, explore hundreds of slot titles, or jump into the live casino — all within a secure, privacy-first environment.

21+ only. Please gamble responsibly. See our Responsible Gaming page for tools and support.